Privacy policy
This Privacy Policy describes how Shark Blanket (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our Site, use our services, or make a purchase, as well as when you communicate with us (collectively, the "Services"). For the purposes of this Policy, "you" and "your" refer to you as a user of our Services, whether as a customer, website visitor, or any other individual whose information we collect.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your personal information as described herein. If you do not agree with our policies, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updated versions will be posted on the Site along with a revised "Last updated" date, and we will take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information from a variety of sources. The information we collect depends on your interactions with our Site. In general, we use your personal information to:
- Process your payments and fulfill your orders.
- Communicate with you regarding your account, purchases, returns, and other transactions.
- Manage your account and arrange for shipping.
- Facilitate returns, exchanges, and reviews.
- Send you marketing and promotional communications (in line with your preferences).
- Improve and optimize the Site by analyzing usage data.
- Detect and prevent fraudulent or illegal activity and secure our Services.
What Personal Information We Collect
Information You Provide Directly:
This includes basic contact details (such as your name, address, phone number, and email), order information (billing and shipping addresses, payment details, order confirmation), account details (username, password, security questions), shopping information (products viewed, cart activity, wishlist), and any details you provide when contacting customer support.
Information Collected Automatically:
When you visit the Site, we automatically collect certain information ("Usage Data") such as:
- Device details, browser type, and IP address.
- Time zone and cookie data.
- Information on the pages or products you view and how you interact with the Site.
We collect this information using cookies, pixels, log files, and similar tracking technologies. Most browsers accept cookies by default; however, you can choose to remove or block them using your browser settings. Please note that disabling cookies may affect your experience on our Site.
Information from Third Parties:
We may also obtain information about you from third-party services that assist us in providing our Services (for example, Shopify for our online store and our payment processors). Any information provided by third parties is treated in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your personal information for several purposes:
- Providing Services: To process orders, arrange shipping, send invoices and notifications, and enable account management.
- Marketing and Advertising: To send you relevant promotions and to display targeted ads on our Site and other platforms.
- Security and Fraud Prevention: To monitor, detect, and address any suspicious or fraudulent activities.
- Customer Support and Communication: To answer your queries, resolve issues, and improve our Services.
How We Disclose Personal Information
We may share your personal information with:
- Service Providers: Vendors, IT management companies, payment processors, data analytics providers, and shipping partners who help us run the Site.
- Business Partners: Marketing partners and affiliates who assist with advertising and promotions.
- Legal and Regulatory Authorities: When required by law, such as to comply with subpoenas, search warrants, or legal obligations.
- Other Third Parties: With your consent or as necessary to provide our Services.
Any information shared with third parties is handled in accordance with this Privacy Policy, and we are not responsible for their privacy practices.
User-Generated Content
If you submit reviews or other content on the Site, that information may be publicly visible. We do not control who can access that information and are not responsible for the privacy practices of third-party platforms where such content may appear.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16. If you believe a child's information has been collected, please contact us to request deletion.
Security and Data Retention
We take reasonable measures to protect your personal information, though no security system is perfect. Information sent to us may not be secure during transmission, so please avoid sending sensitive information via unsecure channels. We retain personal information as needed for the purposes outlined in this Privacy Policy, or as required by law.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- Right to Access: Request access to the personal information we hold about you.
- Right to Delete: Request deletion of your personal information.
- Right to Correct: Request correction of inaccurate data.
- Right of Portability: Request a copy of your personal information and have it transferred to another party.
- Restriction of Processing: Request limitations on how we use your information.
- Withdrawal of Consent: Where applicable, withdraw your consent for us to process your data.
- Appeal: If your request is declined, you may have the right to appeal.
To exercise these rights or if you have any questions, please contact us at Support@sharkblanket.us. We may require identity verification before processing your request.
Complaints
If you have any complaints about how we process your personal information, please contact us at Support@sharkblanket.us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
International Users
Please note that your personal information may be transferred, stored, and processed outside of the country in which you reside, including within the United States. When transferring data from regions such as Europe, we use recognized transfer mechanisms to ensure an adequate level of protection.
Contact Us
If you have any questions about our privacy practices or would like to exercise your rights, please contact us at:
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at Support@sharkblanket.us or by mail using the details provided below:
Email: Support@sharkblanket.us
Shark Blanket